RealShowcase
09.02.2010
Call centres risk losing customers as complaints go unrecognised, says survey
Speech search specialist Aurix announced results from a recent survey highlighting that 70 per cent of complaints made to call centres are ‘not being heard.’ The story received coverage on Call Centre Focus an influential publication with a readership of call-centre professionals and key decision makers in the customer management industry. The editorial piece provides an excellent platform for Aurix to reach potential clients, particularly following the launch of their Gopher-it™ product.Coverage
Call Centre Focus
RealWire Influence Rating