09.02.2015

YouTube could replace the call centre, finds survey

Most of us would rather trust a stranger's opinion than enquire about our purchases at the contact centre, according to new research from Aspect Software. The news was picked up by Contact Centres, a leading source in the UK call centre industry.

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Contact Centres

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Aspect Software YouTube could replace the contact centre finds survey

Contact Centres has the mission statement of 'everything contact centres'. The sit is a core location for up-to-date news and information, and the researching of a new product or contact centre service.

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